Office Vending Services Inc.
Situation
Office Vending Services Inc. is a global leader in vending machines services for small and large businesses.
They provide a full service to their clients. This includes installing machines at client site, refills and repair.
They collect revenues only from snack sales and choose the variety of products they sell in their vending machines themselves.
Complication
Over the past few years, their profits have dropped significantly and the CEO is unable to figure out why.
The CEO asks Bain to identify the root causes of the problem and propose actionable solutions.
